GRIEVANCE AND COMPLAINT PROCEDURES:

Consumers may file a complaint with Disability Rights Florida., Client Assistance Program (CAP), and/or follow the CIL procedures listed below:

Disability Rights Florida, Inc., 2671 Executive Center Inc. W., Suite 100, Tallahassee, FL  32401-5024; 1-800-342-0823 (Voice) 1-800-346-4127 (TDD)

The following procedures have been developed for consumers who are not satisfied with CIL service and staff.

In the event a consumer, parent, or guardian (as appropriate) of a consumer experiences a problem related to their service at the CIL, the consumer, parent or legal guardian must first attempt to resolve the problem with the immediate CIL staff with whom he or she is working. If a satisfactory solution is not achieved by working with the staff person, the consumer, parent or legal guardian may submit a written request to bring the matter before the supervisor of the particular staff person.  In such cases, a copy of the request must be given to the CIL staff person involved.  Such a request shall include a detailed description of the problem and the course of action that has been taken prior to the request to resolve the conflict.

If a satisfactory solution is not achieved by working with the supervisor, the consumer or guardian may submit a written request to the Executive Director.  The matter will be considered and acted upon by the Executive Director, whose decision shall be final.